S2E5 The Cost of Conflict - How Trauma Impacts your Bottom Line

In this episode, Daniela welcomes Treena Reilkoff, an expert in conflict management and resilient risk mitigation, to discuss the human side of risk management. Treena shares her insights on how trauma and stress can manifest in the workplace, the importance of creating a psychologically safe environment, and practical strategies for leaders and employees to navigate challenging situations.

Treena emphasizes the need for trauma-informed practices in organizations, highlighting the importance of recognizing the signs of trauma and stress, and having systems in place to support employees who have experienced a critical incident. She also discusses the concept of resilient leadership, which involves not only bouncing back from adversity but also learning from it and preparing for future challenges.

The conversation touches on the cost of conflict, both in terms of financial impact and the toll it takes on employees' well-being. Treena provides practical communication strategies that can be used to de-escalate conflict and support employees in need.

Finally, Treena encourages listeners to educate themselves about implicit bias and its potential impact on decision-making and workplace culture.

Resources:

• TLR Solutions for Conflict: https://tlrsolutions4conflict.ca/
• Implicit Bias Test - Harvard University: https://implicit.harvard.edu/implicit/takeatestv2.html

Connect with Treena Reilkoff:

• LinkedIn:https://www.linkedin.com/in/treenareilkoff-tlr-solutions4conflict/
• Website: https://tlrsolutions4conflict.ca/

Key Topics:

• Trauma-informed conflict management
• The impact of trauma and stress on the workplace
• The importance of psychological safety
• Resilient leadership
• The cost of conflict
• Practical communication strategies
• Implicit bias